ODOO SUPPORT
Everything working as expected and continually improving.
ODOO SUPPORT
Support that keeps your business moving & growing.
Expert-led managed services to ensure your ecosystem remains healthy, reliable, and perfectly aligned with your growth. No hidden extras - just transparent, proactive care.
SAFE HANDS
Expert Intervention
The experts who can fix things when they don’t work as expected.
When someone outsmarts the system or a bug appears, you need a team that knows Odoo inside out. Whether it’s an internal user error or a core system flaw, we step in to resolve the crisis. As an Odoo Gold Partner, we take the lead on raising and managing actual bugs directly with Odoo on your behalf.
PROACTIVE
System Continuity
Being proactive ensures everything works exactly as you need it to.
Most system issues hover "under the hood" where you can’t see them. We use our experience to keep the system moving, identifying and resolving hidden frictions before they impact your operations. By maintaining a constant pulse on your environment, we ensure your daily workflow remains uninterrupted.
FUTURE-PROOF
Scalable Evolution
As your business evolves, support evolves.
Your system should never be the ceiling to your growth. We provide the support needed to adjust when a critical team member leaves, when you need to train new staff, or when you are ready to make big changes. Whether you are opening new warehouses, launching revenue streams, or folding in a new acquisition, we ensure Odoo scales with you.
PERSONALISED SUPPORT
Support pathways
From essential system maintenance to continuous business evolution, our support pathways are designed to scale alongside your operational requirements. We provide the expertise to ensure your Odoo ecosystem remains stable, optimised, and aligned with your long-term strategic goals.
CORE
Managed Support
A reliable, transparent & reactive support model ensuring your system functions for you, and issues are resolved quickly.
Managed Helpdesk
Hour Consumption Tracker
System Stability
Certified Troubleshooting Expertise
CONTINUOUS OPTIMISATION
+ Improvements
A proactive partnership to refine workflows, identify issues, and work with you to unlock the full potential of your system.
Expert Consulting
Workflow Refinement
Upskilling & Training
Next Step Solution Design
VERSION UPGRADES
+ Upgrades
A comprehensive plan to keep you at the cutting edge by amortising upgrades and planning for custom growth.
Future-Proofing
Bespoke Outcomes
Version Upgrade Readiness
Strategic Roadmap
OPERATIONAL PROCESSING
+ Bookkeeping + Data
An optional suite of add-on services to support outsourced processing and operation of Odoo on your behalf.
Specialised Bookkeeping
Payroll & Compliance
Data Administration
Operational Partnership
Need a quote for Odoo Support?
Book an introductory meeting with Australia's largest team of certified Odoo experts and start your journey toward business success with the Odoo ecosystem.
Need a quote for Odoo Support?
Book an introductory meeting with Australia's largest team of Odoo certified experts and start your journey toward business success with the Odoo ecosystem.
THE SECRET TO
Support Success
Move beyond reactive fixes. Our managed support approach ensures your Odoo ecosystem is constantly monitored, expertly defended, and strategically aligned with your growth.
EXPERTISE
Management Insight
We provide structured oversight of your Odoo environment so your platform continues supporting your business goals and operational priorities.
- Monthly service and performance reviews
- Strategic planning for system improvements
- Identifying operational risks early
- Tracking system usage and health
- Maintaining a roadmap for platform evolution
OPERATIONS
System Administration
We maintain the technical foundations of your Odoo environment to ensure stability, security and reliability.
- Verifying automated backups
- Refreshing staging environments
- Managing licenses and access controls
- Maintaining system security settings
- Monitoring system stability
SUPPORT
Helpdesk: Diagnose + Fix
Our helpdesk team diagnose & fix day to day issues so your team can continue working without disruption.
- Handling active support tickets
- Diagnosing workflow and configuration problems
- Assisting staff with system usage questions
- Resolving operational disruptions quickly
- Providing clear guidance and solutions
TRAINING
Improving User Skills
We help your team build confidence and capability in Odoo so they can use the platform effectively in their daily work.
- Onboarding new team members
- Management and leadership training
- Department level system walkthroughs
- Supporting adoption of new workflows
- Guidance for operational best practice
DEVELOPMENT
Enhancements
As your business evolves, we extend your system with new capabilities that improve efficiency and usability.
- Building functional enhancements
- Technical improvements to existing modules
- Developing integrations and APIs
- Refining workflows and automation
- Supporting feature expansion across teams
EXPERTISE
Version Upgrades
We guide your system through structured upgrades so you can access new features while maintaining stability.
- Version compatibility analysis
- Upgrade preparation and testing
- Database clean up and preparation
- Managing staged upgrade processes
- Supporting adoption of new features
OPERATIONS
Data Processing
We support high volume operational processes so information flows smoothly through your system.
- Managing order and transaction processing
- Supporting project and operational records
- Maintaining product and customer data
- Processing inventory and stock updates
- Supporting operational reporting
FINANCE
Financial Operations
We support the financial workflows within your Odoo environment so accounting processes remain accurate and connected.
- Managing accounts payable workflows
- Supporting accounts receivable processes
- Processing payroll activities
- Synchronising accounting and tax data
- Supporting compliance and financial reporting
COMPARED TO OTHERS
The Atliis Difference
There's more to "Managed Support" than just resolving bugs and tickets.
Atliis offers flexible support pathways, from responsive issue resolution to proactive optimisation and advisory, allowing you to choose how much support your platform needs as your business evolves.
BUSINESS & TECHNOLOGY EXPERTS
Your unfair competitive advantage
Support that keeps your business moving. Maintain a healthy, reliable, and high-performing Odoo ecosystem that evolves with your business, guided by proactive managed services and expertise gained from over 30 years of real-world experience.
Real-world
expertise
Business Expertise
- Engineering & Manufacturing
- Warehousing & Logistics
- Finance & Accounting
- Information Technology
- Retail & Wholesale
- Education & Teaching
Odoo Expertise
- Odoo v19
- Odoo v18
- Odoo v17
- Odoo v16
Real-world insight.
Better outcomes.
Successful Odoo support requires more than technical troubleshooting—it requires an "outside-in" understanding of how businesses actually breathe.
We apply our deep industry history to protect your ecosystem from the start. By solving the underlying operational "why" while proactively navigating the common pitfalls that lead to downtime and friction, we ensure your system remains a high-performing asset that grows with you.
Unlike a standard Success Pack which is often reactive and credit-based, our support is proactive and delivered hands-on by our teams of experts, all of whom are Odoo certified. We don't just wait for you to log a ticket; we use our 30 years of real-world experience to monitor your system "under the hood," identifying and resolving friction before it impacts your operations.
Yes. Atliis is an Odoo Gold Partner in Australia with deep expertise across diverse sectors. We provide tailored support for businesses in Wholesale/Retail, Manufacturing, Food & Beverage, Education, HR & Consulting, Science & Technology, and Transportation & Logistics.
You are in safe hands. When a bug is identified within the Odoo core, our experts take the lead by documenting the issue and managing the escalation directly with Odoo on your behalf. We ensure the "Expert Intervention" required to resolve the issue is handled without you having to navigate the technical complexities yourself.
We believe that as your business evolves, your support must evolve too. Our Future-focused approach covers everything from training new team members to configuring Odoo for new warehouses, revenue streams, or business acquisitions, ensuring your ecosystem remains a high-performance asset.
You're in good hands
Real-world experts supporting you through every aspect of your ongoing operations.
Need a hand
with Odoo?
Have questions about support in the Odoo Ecosystem, or simply don't know where to start?
Speak to one of our technology advisors to see how we can help.